FAQ

Are your products authentic?

Yes. Yoo-Mi sources authentic Korean skincare products directly from verified suppliers and official distributors.

Do you offer refunds?

Due to hygiene regulations surrounding skincare products, we do not offer refunds or exchanges on opened or used items.

How long does shipping take?

Shipping times vary depending on location and courier operations. Tracking information will be provided once your order has been dispatched.

Can I cancel my order?

Orders may only be cancelled before dispatch. Once shipped, cancellations are no longer possible.

What if a product is out of stock?

Some products may be restocked depending on supplier availability. You are welcome to contact us for restock enquiries.